Empower mFarms through this module to deliver speedy, reliable, and consistent customer service through multiple channels. Use this robust module of mFarms with feature with interactive voice response (IVR) to efficiently connect customers with the right agents and information at the right time, track all the messages (voice, SMS, and email) you send to your clients. It provides all the tools needed to communicate with your clients and allows users to search for actors profiled on the platform and contact them.
With the Contact and Communication Management module of mFarms the user can:
- Collaborate better by facilitating barrier-free and cost effective communication
- Constantly, and consistently exchange ideas and suggestions with your network
- keep each other abreast with all the critical facts and figures
- Connect all sites, employees, and even remote workers with one communications solution
- Monitor and adapt your customer service operations in real time
- Lower total cost of ownership while delighting your customers with improved service